400 S Highland St, Memphis, TN 38111
Independent LivingActive Adult Living
Affordable senior housingIndependent livingAge 62+ community
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Medicare-certifiedSkilled Nursing
Highlands Health and Rehabilitation Center
Memphis, TennesseeMedicare inspection record
About Highlands Health and Rehabilitation Center
Highlands Health and Rehabilitation Center brings comprehensive skilled nursing and rehabilitation services to Memphis, Tennessee families navigating recovery and ongoing care needs. Our clinical team focuses on personalized treatment plans that support healing and independence during critical transitions.
Community at a glance
Capacity
180 residents
Location
Memphis, TN
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
3549 NORRISWOOD, Memphis, Tennessee 38111
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
- The most recent standard inspection is more than two years old, so these results may not reflect the home today.
At its most recent standard inspection, on August 11, 2022, state inspectors cited 8 health deficiencies (the Tennessee average is 4.4).
Nurses and nurse aides spend 3 hours 13 minutes with each resident a day, below the Tennessee average of 3 hours 48 minutes.
Medicare fined Highlands Health and Rehabilitation Center once in the last three years, $22,925 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 13 minutesBelow the Tennessee average |
| Registered nurse time per resident, per day | 29 minutesBelow the Tennessee average |
| Nursing staff who left in the past year | 54%Above the Tennessee average |
Inspections
2 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
February 10, 2026 · Complaint investigation · 1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Immediate danger to residents, a few residents (level J)Quality of Life and CareFrom a complaintAlready fixed before the inspection
October 14, 2025 · Complaint investigation · 1 citation
Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlFrom a complaintCorrected Dec 17, 2025
Fines and payment denials
1 fine totaling $22,925 in the last three years.
- February 10, 2026Fine: $22,925
About the home, per Medicare
- Ownership
- For profit - Corporation
- Legal business name
- The Bay at Highlands Health and Rehabilitation Center LLC
- Medicare-certified beds
- 180
- Average residents per day
- 158
- Accepts
- Medicare and Medicaid
- First certified
- June 25, 1984
- Part of a chain
- Champion Care, 22 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 445165
Location
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3549 NORRISWOODMemphis, TN 38111
12 other communities within 10 miles
Senior living near Memphis
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Allen Morgan Health and Rehabilitation Center
Medicare-certified177 NORTH HIGHLAND, Memphis, TN 38111
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Questions about Highlands Health and Rehabilitation Center
How did Highlands Health and Rehabilitation Center do on its last inspection?+
State inspectors visited on August 11, 2022 and cited 8 health deficiencies, 2 of them from complaint investigations. The Tennessee average is 4.4.
How much nursing care does each resident get at Highlands Health and Rehabilitation Center?+
Nurses and aides spend 3 hours 13 minutes with each resident per day, including 29 minutes from registered nurses. 54% of nursing staff left over the past year.
Has Highlands Health and Rehabilitation Center been fined by Medicare?+
Yes. Medicare fined Highlands Health and Rehabilitation Center once in the last three years, totaling $22,925.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.