Aviva Glendale
State licensed5020 RYAN RD, Toledo, OH 43614
Assisted Living
Assisted living & personal care24-hour supervisionMedication management
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Assisted LivingSkilled Nursing
Heatherdowns Rehab & Residential Care Center
Toledo, OhioNursing home on site: Medicare record
About Heatherdowns Rehab & Residential Care Center
HEATHERDOWNS REHAB & RESIDENTIAL CARE CENTER is a for profit - limited liability company nursing home in TOLEDO, OH with 84 certified beds.
Community at a glance
Capacity
84 residents
Location
Toledo, OH
Status
Listed in a public registry
Care & services offered
Assisted LivingSkilled Nursing
Contact & location
2401 CASS RD, Toledo, Ohio 43614
Medicare record for the nursing home on this campus
Heatherdowns Rehab & Residential Care Center includes Heatherdowns Rehab & Residential Care Center, a Medicare-certified nursing home at the same address. Everything below is Medicare's record for that nursing home. It does not rate Heatherdowns Rehab & Residential Care Center's other levels of care, which the state licenses and inspects separately.
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on February 10, 2025, state inspectors cited 23 health deficiencies (the Ohio average is 10.3).
Nurses and nurse aides spend 3 hours 5 minutes with each resident a day, below the Ohio average of 3 hours 41 minutes.
Medicare has not fined Heatherdowns Rehab & Residential Care Center in the last three years.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 5 minutesBelow the Ohio average |
| Registered nurse time per resident, per day | 22 minutesBelow the Ohio average |
| Nursing staff who left in the past year | 69%Above the Ohio average |
2 administrators have left the home in the past year.
Inspections
36 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
July 13, 2026 · Complaint investigation · 7 citations
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Risk of harm, no one hurt, widespread (level F)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Jul 23, 2026Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Risk of harm, no one hurt, a pattern (level E)Resident RightsFrom a complaintCorrected Jul 23, 2026Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryFrom a complaintCorrected Jul 23, 2026Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryFrom a complaintCorrected Jul 23, 2026Respond appropriately to all alleged violations.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Jul 23, 2026Protect each resident from the wrongful use of the resident's belongings or money.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Jul 23, 2026Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlFrom a complaintCorrected Jul 23, 2026
May 6, 2026 · Complaint investigation · 2 citations
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected May 8, 2026Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected May 8, 2026
January 28, 2026 · Complaint investigation · 3 citations+
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Risk of harm, no one hurt, a pattern (level E)EnvironmentalFrom a complaintAlready fixed by Jan 12, 2026Provide safe, appropriate pain management for a resident who requires such services.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jan 30, 2026Reasonably accommodate the needs and preferences of each resident.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Jan 30, 2026
November 26, 2025 · Complaint investigation · 1 citation+
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Dec 2, 2025
September 18, 2025 · Complaint investigation · 1 citation+
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Residents were harmed, a few residents (level G)Resident RightsFrom a complaintAlready fixed by Aug 10, 2025
February 10, 2025 · Standard inspection · 9 citations+
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, widespread (level F)Nutrition and DietaryCorrected Feb 21, 2025Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Feb 21, 2025Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceCorrected Feb 21, 2025Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Feb 21, 2025Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Feb 21, 2025Provide appropriate foot care.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Feb 21, 2025Ensure medication error rates are not 5 percent or greater.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Feb 21, 2025Provide care and assistance to perform activities of daily living for any resident who is unable.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Feb 21, 2025Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationCorrected Feb 21, 2025
December 31, 2024 · Complaint investigation · 1 citation+
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Feb 10, 2025
November 19, 2024 · Complaint investigation · 1 citation+
Prepare residents for a safe transfer or discharge from the nursing home.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Nov 29, 2024
October 16, 2024 · Complaint investigation · 1 citation+
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Oct 26, 2024
May 23, 2024 · Complaint investigation · 1 citation+
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Jun 1, 2024
April 18, 2024 · Complaint investigation · 1 citation+
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jun 1, 2024
February 28, 2024 · Complaint investigation · 2 citations+
Prepare residents for a safe transfer or discharge from the nursing home.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Mar 7, 2024Provide care and assistance to perform activities of daily living for any resident who is unable.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Mar 7, 2024
December 11, 2023 · Complaint investigation · 3 citations+
Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, widespread (level F)Infection ControlFrom a complaintCorrected Dec 29, 2023Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Risk of harm, no one hurt, a few residents (level D)Infection ControlFrom a complaintCorrected Dec 29, 2023Develop and implement policies and procedures for flu and pneumonia vaccinations.
Risk of harm, no one hurt, a few residents (level D)Infection ControlFrom a complaintCorrected Dec 29, 2023
November 16, 2023 · Complaint investigation · 3 citations+
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Residents were harmed, a few residents (level G)Quality of Life and CareFrom a complaintCorrected Dec 29, 2023Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Dec 29, 2023Ensure that residents are free from significant medication errors.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Dec 29, 2023
Fines and payment denials
No fines or Medicare payment denials in the last three years.
About the home, per Medicare
- Ownership
- For profit - Limited Liability company
- Legal business name
- Heatherdowns Operating Company LLC
- Medicare-certified beds
- 84
- Average residents per day
- 77
- Accepts
- Medicare and Medicaid
- First certified
- June 15, 1989
- Part of a chain
- Lionstone Care, 24 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Both
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 365737
Location
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2401 CASS RDToledo, OH 43614
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Questions about Heatherdowns Rehab & Residential Care Center
Does Heatherdowns Rehab & Residential Care Center have a nursing home?+
Yes. Heatherdowns Rehab & Residential Care Center is a Medicare-certified nursing home on the same campus. Its Medicare record of inspections, staffing and fines is below. That record covers the nursing home only, not Heatherdowns Rehab & Residential Care Center's other levels of care.
How did Heatherdowns Rehab & Residential Care Center do on its last inspection?+
State inspectors visited on February 10, 2025 and cited 23 health deficiencies, 14 of them from complaint investigations. The Ohio average is 10.3.
How much nursing care does each resident get at Heatherdowns Rehab & Residential Care Center?+
Nurses and aides spend 3 hours 5 minutes with each resident per day, including 22 minutes from registered nurses. 69% of nursing staff left over the past year.
Has Heatherdowns Rehab & Residential Care Center been fined by Medicare?+
Medicare's records show no fines against Heatherdowns Rehab & Residential Care Center in the last three years.
How much does assisted living cost?+
The national median is around $6,200 per month, though it ranges from roughly $4,500 to $11,800 depending on location, apartment size, and level of care.
Does Medicare pay for assisted living?+
Medicare does not cover the room-and-board cost of assisted living. Medicaid may help in many states through waivers, and VA benefits can offset costs for eligible veterans.
What's the difference from a nursing home?+
Assisted living is for people who need help with daily tasks but are largely independent. Nursing homes (skilled nursing) provide 24-hour medical and rehabilitative care.