420 23rd St Ne, Massillon, OH 44646
Independent LivingActive Adult Living
Affordable senior housingIndependent livingAge 62+ community
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Prices not published
About Hanover Healthcare Center
Hanover Healthcare Center brings compassionate skilled nursing and rehabilitation to Massillon, Ohio families navigating recovery or ongoing care needs. Our experienced team focuses on personalized treatment plans, therapeutic services, and the kind of attentive support that helps residents regain independence and maintain dignity.
Community at a glance
Capacity
125 residents
Location
Massillon, OH
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
435 AVIS AVENUE NW, Massillon, Ohio 44646
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on March 17, 2026, state inspectors cited 13 health deficiencies (the Ohio average is 10.3).
Nurses and nurse aides spend 3 hours 14 minutes with each resident a day, below the Ohio average of 3 hours 41 minutes.
Medicare fined Hanover Healthcare Center 2 times in the last three years, $84,143 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 14 minutesBelow the Ohio average |
| Registered nurse time per resident, per day | 39 minutes |
| Nursing staff who left in the past year | 51% |
2 administrators have left the home in the past year.
Inspections
47 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
March 17, 2026 · Standard inspection · 13 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, widespread (level F)Nutrition and DietaryFrom a complaintCorrected Apr 8, 2026Provide safe and appropriate respiratory care for a resident when needed.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareCorrected Apr 8, 2026Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareFrom a complaintCorrected Apr 8, 2026Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Apr 8, 2026Provide safe, appropriate dialysis care/services for a resident who requires such services.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Apr 8, 2026Provide activities to meet all resident's needs.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Apr 8, 2026Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Apr 8, 2026Make sure that a working call system is available in each resident's bathroom and bathing area.
Risk of harm, no one hurt, a few residents (level D)EnvironmentalFrom a complaintCorrected Apr 8, 2026Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Apr 8, 2026Provide care and assistance to perform activities of daily living for any resident who is unable.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Apr 8, 2026Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Risk of harm, no one hurt, a few residents (level D)EnvironmentalFrom a complaintCorrected Apr 8, 2026Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Apr 8, 2026Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlFrom a complaintCorrected Apr 8, 2026
June 25, 2025 · Complaint investigation · 9 citations
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Risk of harm, no one hurt, a pattern (level E)Nursing and Physician ServicesFrom a complaintCorrected Jul 21, 2025Respond appropriately to all alleged violations.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Jul 21, 2025Ensure medication error rates are not 5 percent or greater.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Jul 21, 2025Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Jul 21, 2025Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jul 21, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jul 21, 2025Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jul 21, 2025Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Jul 21, 2025Ensure the activities program is directed by a qualified professional.
Minimal harm or risk, widespread (level C)Quality of Life and CareFrom a complaintCorrected Jul 21, 2025
April 9, 2025 · Complaint investigation · 1 citation+
Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlFrom a complaintCorrected Apr 29, 2025
March 4, 2025 · Complaint investigation · 1 citation+
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Risk of harm, no one hurt, widespread (level F)AdministrationFrom a complaintCorrected Mar 21, 2025
October 24, 2024 · Complaint investigation · 3 citations+
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Risk of harm, no one hurt, a few residents (level D)AdministrationFrom a complaintCorrected Oct 25, 2024Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Oct 25, 2024Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Oct 25, 2024
September 23, 2024 · Complaint investigation · 3 citations+
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Immediate danger to residents, a few residents (level J)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Sep 25, 2024Respond appropriately to all alleged violations.
Immediate danger to residents, a few residents (level J)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Sep 25, 2024Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Immediate danger to residents, a few residents (level J)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Sep 25, 2024
August 19, 2024 · Standard inspection · 7 citations+
Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, widespread (level F)Infection ControlFrom a complaintCorrected Sep 25, 2024Provide care and assistance to perform activities of daily living for any resident who is unable.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareFrom a complaintCorrected Sep 25, 2024Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Sep 25, 2024Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Sep 25, 2024Assist a resident in gaining access to vision and hearing services.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Sep 25, 2024Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Sep 25, 2024Respond appropriately to all alleged violations.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationCorrected Sep 25, 2024
July 29, 2024 · Complaint investigation · 1 citation+
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintAlready fixed by Jul 12, 2024
June 6, 2024 · Complaint investigation · 3 citations+
Reasonably accommodate the needs and preferences of each resident.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Jun 14, 2024Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Jun 14, 2024Provide safe, appropriate pain management for a resident who requires such services.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jun 14, 2024
April 18, 2024 · Complaint investigation · 1 citation+
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, widespread (level F)Nutrition and DietaryFrom a complaintCorrected Apr 24, 2024
February 8, 2024 · Complaint investigation · 1 citation+
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Feb 14, 2024
December 12, 2023 · Complaint investigation · 4 citations+
Provide and implement an infection prevention and control program.
Immediate danger to residents, a pattern (level K)Infection ControlFrom a complaintCorrected Dec 29, 2023Respond appropriately to all alleged violations.
Risk of harm, no one hurt, a pattern (level E)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Dec 29, 2023Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Risk of harm, no one hurt, a pattern (level E)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Dec 29, 2023Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Dec 29, 2023
Fines and payment denials
2 fines totaling $84,143 in the last three years.
- August 19, 2024Fine: $61,191
- December 12, 2023Fine: $22,952
About the home, per Medicare
- Ownership
- For profit - Corporation
- Legal business name
- Avis Leasing Co., LLC
- Medicare-certified beds
- 125
- Average residents per day
- 113
- Accepts
- Medicare and Medicaid
- First certified
- June 8, 1973
- Part of a chain
- Communicare Health, 110 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 365292
Location
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435 AVIS AVENUE NWMassillon, OH 44646
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Questions about Hanover Healthcare Center
How did Hanover Healthcare Center do on its last inspection?+
State inspectors visited on March 17, 2026 and cited 13 health deficiencies, 8 of them from complaint investigations. The Ohio average is 10.3.
How much nursing care does each resident get at Hanover Healthcare Center?+
Nurses and aides spend 3 hours 14 minutes with each resident per day, including 39 minutes from registered nurses. 51% of nursing staff left over the past year.
Has Hanover Healthcare Center been fined by Medicare?+
Yes. Medicare fined Hanover Healthcare Center 2 times in the last three years, totaling $84,143.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.