1915 Front St, Manchester, NH 03102
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Affordable senior housingIndependent livingAge 62+ community
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Medicare-certifiedSkilled Nursing
Hackett Hill Healthcare Center
Manchester, New HampshireMedicare inspection record
About Hackett Hill Healthcare Center
Hackett Hill Healthcare Center brings together experienced medical staff and compassionate care in Manchester, New Hampshire. Our skilled nursing and rehabilitation programs focus on helping seniors regain strength and independence through personalized treatment plans tailored to each patient's recovery goals.
Community at a glance
Capacity
70 residents
Location
Manchester, NH
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
191 HACKETT HILL ROAD, Manchester, New Hampshire 03102
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on April 24, 2026, state inspectors cited 5 health deficiencies (the New Hampshire average is 4.0).
Nurses and nurse aides spend 3 hours 45 minutes with each resident a day, about the same as the New Hampshire average.
Medicare fined Hackett Hill Healthcare Center once in the last three years, $8,278 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 45 minutes |
| Registered nurse time per resident, per day | 1 hour 15 minutesAbove the New Hampshire average |
| Nursing staff who left in the past year | 34%Below the New Hampshire average |
1 administrator has left the home in the past year.
Inspections
15 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
April 24, 2026 · Standard inspection · 3 citations
Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, widespread (level F)Infection ControlCorrected Jun 17, 2026Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected May 26, 2026Provide appropriate foot care.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected May 22, 2026
December 17, 2025 · Complaint investigation · 2 citations
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Residents were harmed, a few residents (level G)Resident Assessment and Care PlanningFrom a complaintAlready fixed by Nov 14, 2025Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlFrom a complaintCorrected Feb 9, 2026
March 13, 2025 · Standard inspection · 5 citations+
Ensure that residents are fully informed and understand their health status, care and treatments.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Apr 15, 2025Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Apr 22, 2025Keep all essential equipment working safely.
Risk of harm, no one hurt, a few residents (level D)EnvironmentalCorrected Apr 22, 2025Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Apr 22, 2025Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Minimal harm or risk, a pattern (level B)Resident RightsCorrected Apr 15, 2025
April 2, 2024 · Standard inspection · 4 citations+
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Apr 19, 2024Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Apr 29, 2024Ensure medication error rates are not 5 percent or greater.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Apr 24, 2024Assist a resident in gaining access to vision and hearing services.
Minimal harm or risk, a pattern (level B)Quality of Life and CareCorrected Apr 29, 2024
January 9, 2024 · Complaint investigation · 1 citation+
Post nurse staffing information every day.
Minimal harm or risk, a pattern (level B)Nursing and Physician ServicesFrom a complaintCorrected Feb 2, 2024
Fines and payment denials
1 fine totaling $8,278 in the last three years.
- December 17, 2025Fine: $8,278
About the home, per Medicare
- Ownership
- For profit - Corporation
- Legal business name
- 191 Hackett Hill Road Operations LLC
- Medicare-certified beds
- 70
- Average residents per day
- 59
- Accepts
- Medicare and Medicaid
- First certified
- October 20, 1989
- Part of a chain
- Genesis Healthcare, 184 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 305038
Location
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191 HACKETT HILL ROADManchester, NH 03102
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Questions about Hackett Hill Healthcare Center
How did Hackett Hill Healthcare Center do on its last inspection?+
State inspectors visited on April 24, 2026 and cited 5 health deficiencies, 2 of them from complaint investigations. The New Hampshire average is 4.0.
How much nursing care does each resident get at Hackett Hill Healthcare Center?+
Nurses and aides spend 3 hours 45 minutes with each resident per day, including 1 hour 15 minutes from registered nurses. 34% of nursing staff left over the past year.
Has Hackett Hill Healthcare Center been fined by Medicare?+
Yes. Medicare fined Hackett Hill Healthcare Center once in the last three years, totaling $8,278.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.