The Watermark At San Jose
State licensed1017 S Bascom Ave, San Jose, CA 95128
Assisted Living
Assisted livingResidential care for the elderly (RCFE)24-hour personal care
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Prices not published
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Medicare-certifiedSkilled Nursing
Empress Care Center, LLC
San Jose, CaliforniaMedicare inspection record
About Empress Care Center, LLC
Empress Care Center provides comprehensive skilled nursing and rehabilitation services in San Jose, California, designed to support recovery and restore independence. Our experienced clinical team delivers personalized care plans that address each resident's unique medical and therapeutic needs with compassion and expertise.
Community at a glance
Capacity
67 residents
Location
San Jose, CA
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
1299 S. BASCOM AVENUE, San Jose, California 95128
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on April 28, 2025, state inspectors cited 13 health deficiencies (the California average is 15.5).
Nurses and nurse aides spend 4 hours 11 minutes with each resident a day, below the California average of 4 hours 31 minutes.
Medicare has not fined Empress Care Center, LLC in the last three years.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 4 hours 11 minutesBelow the California average |
| Registered nurse time per resident, per day | 46 minutesAbove the California average |
| Nursing staff who left in the past year | 33%Below the California average |
Inspections
27 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
April 28, 2025 · Standard inspection · 13 citations
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Risk of harm, no one hurt, widespread (level F)Quality of Life and CareCorrected May 1, 2025Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Risk of harm, no one hurt, widespread (level F)AdministrationCorrected May 16, 2025Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, widespread (level F)Nutrition and DietaryCorrected Apr 28, 2025Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Risk of harm, no one hurt, widespread (level F)Nutrition and DietaryCorrected Apr 29, 2025Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected May 1, 2025Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Apr 29, 2025Keep all essential equipment working safely.
Risk of harm, no one hurt, a pattern (level E)EnvironmentalCorrected Apr 28, 2025Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected May 1, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected May 2, 2025Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected May 11, 2025Provide safe and appropriate respiratory care for a resident when needed.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected May 1, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected May 1, 2025Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected May 1, 2025
October 16, 2024 · Complaint investigation · 1 citation
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Oct 31, 2024
December 22, 2023 · Standard inspection · 13 citations+
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Risk of harm, no one hurt, a pattern (level E)Resident RightsAlready fixed by Dec 21, 2023Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareAlready fixed by Dec 21, 2023Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a pattern (level E)Infection ControlAlready fixed by Dec 21, 2023Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Dec 22, 2023Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryAlready fixed by Dec 20, 2023Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceAlready fixed by Dec 21, 2023Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Risk of harm, no one hurt, a few residents (level D)EnvironmentalAlready fixed by Dec 21, 2023Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceAlready fixed by Dec 20, 2023Ensure medication error rates are not 5 percent or greater.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceAlready fixed by Dec 20, 2023Develop and implement policies and procedures for flu and pneumonia vaccinations.
Risk of harm, no one hurt, a few residents (level D)Infection ControlAlready fixed by Dec 21, 2023Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareAlready fixed by Dec 21, 2023PASARR screening for Mental disorders or Intellectual Disabilities
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Dec 22, 2023Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryAlready fixed by Dec 21, 2023
Fines and payment denials
No fines or Medicare payment denials in the last three years.
About the home, per Medicare
- Ownership
- For profit - Individual
- Legal business name
- Empress Care Center, LLC
- Medicare-certified beds
- 67
- Average residents per day
- 49
- Accepts
- Medicare and Medicaid
- First certified
- February 10, 1969
- Part of a chain
- Eva Care Group, 9 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 056026
Location
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1299 S. BASCOM AVENUESan Jose, CA 95128
12 other communities within 10 miles
Senior living near San Jose
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White Blossom Care Center
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Questions about Empress Care Center, LLC
How did Empress Care Center, LLC do on its last inspection?+
State inspectors visited on April 28, 2025 and cited 13 health deficiencies. The California average is 15.5.
How much nursing care does each resident get at Empress Care Center, LLC?+
Nurses and aides spend 4 hours 11 minutes with each resident per day, including 46 minutes from registered nurses. 33% of nursing staff left over the past year.
Has Empress Care Center, LLC been fined by Medicare?+
Medicare's records show no fines against Empress Care Center, LLC in the last three years.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.