7 THURLAND AVE, HESTER'S HEART OF BILTMORE, UNIT C, Asheville, NC 28803
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Assisted living & personal care24-hour supervisionMedication management
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Medicare-certifiedSkilled Nursing
Elevate Health and Rehabilitation
Asheville, North CarolinaMedicare inspection record
About Elevate Health and Rehabilitation
Elevate Health and Rehabilitation brings specialized skilled nursing and rehabilitation care to Asheville, North Carolina with a focus on helping patients regain independence. Our clinical team supports recovery through personalized treatment plans, advanced therapies, and compassionate daily care designed to help you or your loved one heal and return home stronger.
Community at a glance
Capacity
120 residents
Location
Asheville, NC
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
91 Victoria Road, Asheville, North Carolina 28801
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on September 2, 2025, state inspectors cited 4 health deficiencies (the North Carolina average is 4.7).
Nurses and nurse aides spend 3 hours 15 minutes with each resident a day, below the North Carolina average of 3 hours 51 minutes.
Medicare fined Elevate Health and Rehabilitation 3 times in the last three years, $174,346 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 15 minutesBelow the North Carolina average |
| Registered nurse time per resident, per day | 16 minutesBelow the North Carolina average |
| Nursing staff who left in the past year | 73%Above the North Carolina average |
1 administrator has left the home in the past year.
Inspections
17 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
December 22, 2025 · Complaint investigation · 1 citation
Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlFrom a complaintCorrected Jan 9, 2026
September 2, 2025 · Standard inspection · 3 citations
Ensure that residents are free from significant medication errors.
Immediate danger to residents, a few residents (level J)Pharmacy ServiceFrom a complaintAlready fixed by Jan 22, 2025Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Sep 17, 2025Provide safe and appropriate respiratory care for a resident when needed.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Sep 17, 2025
August 7, 2024 · Standard inspection · 11 citations+
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Immediate danger to residents, a pattern (level K)Quality of Life and CareFrom a complaintCorrected Aug 10, 2024Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Immediate danger to residents, a pattern (level K)Resident RightsFrom a complaintCorrected Aug 10, 2024Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Immediate danger to residents, a few residents (level J)Quality of Life and CareFrom a complaintCorrected Aug 10, 2024Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a pattern (level E)Resident Assessment and Care PlanningFrom a complaintCorrected Aug 10, 2024Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryFrom a complaintCorrected Aug 10, 2024Provide safe and appropriate respiratory care for a resident when needed.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareFrom a complaintCorrected Aug 10, 2024Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a pattern (level E)Infection ControlFrom a complaintCorrected Aug 10, 2024Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceFrom a complaintCorrected Aug 10, 2024Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Aug 10, 2024Keep residents' personal and medical records private and confidential.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Aug 10, 2024Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Aug 10, 2024
April 10, 2024 · Complaint investigation · 2 citations+
Ensure that residents are free from significant medication errors.
Immediate danger to residents, a few residents (level J)Pharmacy ServiceFrom a complaintCorrected Apr 29, 2024Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Risk of harm, no one hurt, a pattern (level E)AdministrationFrom a complaintCorrected Apr 29, 2024
Fines and payment denials
3 fines totaling $174,346 in the last three years.
- September 2, 2025Fine: $17,345
- August 7, 2024Fine: $139,932
- April 10, 2024Fine: $17,069
About the home, per Medicare
- Ownership
- For profit - Limited Liability company
- Legal business name
- Asheville Victoria Nc Opco LLC
- Medicare-certified beds
- 120
- Average residents per day
- 98
- Accepts
- Medicare and Medicaid
- First certified
- February 1, 1979
- Part of a chain
- Ascent Healthcare Management, 6 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 345174
Location
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91 Victoria RoadAsheville, NC 28801
12 other communities within 10 miles
Senior living near Asheville
7 THURLAND AVE, Asheville, NC 28803
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Questions about Elevate Health and Rehabilitation
How did Elevate Health and Rehabilitation do on its last inspection?+
State inspectors visited on September 2, 2025 and cited 4 health deficiencies, 2 of them from complaint investigations. The North Carolina average is 4.7.
How much nursing care does each resident get at Elevate Health and Rehabilitation?+
Nurses and aides spend 3 hours 15 minutes with each resident per day, including 16 minutes from registered nurses. 73% of nursing staff left over the past year.
Has Elevate Health and Rehabilitation been fined by Medicare?+
Yes. Medicare fined Elevate Health and Rehabilitation 3 times in the last three years, totaling $174,346.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.