The Eliot At Troy
State licensed2902 Upper Tibbits Avenue, Troy, NY 12180
Assisted Living
Assisted livingAdult care facility24-hour personal care
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Prices not published
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Medicare-certifiedSkilled Nursing
Eddy Heritage House Nursing and Rehabilitation Ctr
Troy, New YorkMedicare inspection record
About Eddy Heritage House Nursing and Rehabilitation Ctr
EDDY HERITAGE HOUSE NURSING AND REHABILITATION CTR in Troy, New York provides comprehensive skilled nursing and rehabilitation services designed to support recovery and restore independence. Our dedicated team focuses on personalized care plans tailored to each resident's unique needs and goals.
Community at a glance
Capacity
120 residents
Location
Troy, NY
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
2920 TIBBITS AVENUE, Troy, New York 12180
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
- Eddy Heritage House Nursing and Rehabilitation Ctr is a candidate for Medicare's Special Focus Facility list, kept for homes with a history of serious quality problems.
- Medicare flags Eddy Heritage House Nursing and Rehabilitation Ctr for a citation related to abuse of residents in its recent inspections.
- The most recent standard inspection is more than two years old, so these results may not reflect the home today.
At its most recent standard inspection, on February 27, 2024, state inspectors cited 18 health deficiencies (the New York average is 8.0).
Nurses and nurse aides spend 3 hours 54 minutes with each resident a day, above the New York average of 3 hours 38 minutes.
Medicare has not fined Eddy Heritage House Nursing and Rehabilitation Ctr in the last three years.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 54 minutesAbove the New York average |
| Registered nurse time per resident, per day | 42 minutes |
| Nursing staff who left in the past year | 53%Above the New York average |
Inspections
22 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
November 26, 2025 · Complaint investigation · 9 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Immediate danger to residents, a few residents (level J)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Jan 15, 2026Ensure that residents are free from significant medication errors.
Immediate danger to residents, a few residents (level J)Pharmacy ServiceFrom a complaintCorrected Jan 15, 2026Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareFrom a complaintCorrected Jan 15, 2026Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Jan 15, 2026Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Jan 15, 2026Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Jan 15, 2026Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Risk of harm, no one hurt, a few residents (level D)Nursing and Physician ServicesFrom a complaintCorrected Jan 14, 2026Ensure each resident’s drug regimen must be free from unnecessary drugs.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected Jan 14, 2026Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Risk of harm, no one hurt, a few residents (level D)AdministrationFrom a complaintCorrected Feb 6, 2026
February 27, 2024 · Standard inspection · 9 citations
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceFrom a complaintCorrected May 25, 2024Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected May 25, 2024Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected May 25, 2024Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceCorrected May 25, 2024Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected May 25, 2024Dispose of garbage and refuse properly.
Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryCorrected Apr 22, 2024Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Apr 16, 2024Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Apr 16, 2024Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Apr 18, 2024
February 27, 2024 · Complaint investigation · 1 citation+
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Apr 18, 2024
February 26, 2024 · Complaint investigation · 3 citations+
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected May 25, 2024Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected May 25, 2024Respond appropriately to all alleged violations.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected May 25, 2024
Fines and payment denials
No fines or Medicare payment denials in the last three years.
About the home, per Medicare
- Ownership
- Non profit - Corporation
- Legal business name
- Heritage House Nursing Center, Inc
- Medicare-certified beds
- 120
- Average residents per day
- 109
- Accepts
- Medicare and Medicaid
- First certified
- November 12, 1992
- Part of a chain
- Trinity Health, 19 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 335760
Location
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2920 TIBBITS AVENUETroy, NY 12180
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Questions about Eddy Heritage House Nursing and Rehabilitation Ctr
How did Eddy Heritage House Nursing and Rehabilitation Ctr do on its last inspection?+
State inspectors visited on February 27, 2024 and cited 18 health deficiencies, 10 of them from complaint investigations. The New York average is 8.0.
How much nursing care does each resident get at Eddy Heritage House Nursing and Rehabilitation Ctr?+
Nurses and aides spend 3 hours 54 minutes with each resident per day, including 42 minutes from registered nurses. 53% of nursing staff left over the past year.
Has Eddy Heritage House Nursing and Rehabilitation Ctr been fined by Medicare?+
Medicare's records show no fines against Eddy Heritage House Nursing and Rehabilitation Ctr in the last three years.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.