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Medicare-certifiedSkilled Nursing

Dexter House Healthcare

Malden, MassachusettsMedicare inspection record
(781) 324-5600

About Dexter House Healthcare

Dexter House Healthcare brings together skilled nursing and rehabilitation services in Malden, Massachusetts. Our team focuses on personalized recovery plans, helping patients regain independence after hospitalization or injury with compassionate, professional care.

Community at a glance

Capacity

130 residents

Location

Malden, MA

Status

Listed in a public registry

Care & services offered

Skilled Nursing

Contact & location

120 MAIN STREET, Malden, Massachusetts 02148

(781) 324-5600

Medicare inspection record

From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov

At its most recent standard inspection, on September 26, 2025, state inspectors cited 10 health deficiencies (the Massachusetts average is 6.8).

Nurses and nurse aides spend 3 hours 22 minutes with each resident a day, below the Massachusetts average of 3 hours 52 minutes.

Medicare has not fined Dexter House Healthcare in the last three years.

Staffing

MeasureThis home
Nurse and aide time per resident, per day3 hours 22 minutesBelow the Massachusetts average
Registered nurse time per resident, per day59 minutesAbove the Massachusetts average
Nursing staff who left in the past year21%Below the Massachusetts average

Inspections

18 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.

September 26, 2025 · Standard inspection · 9 citations

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Oct 8, 2025
  • Ensure medication error rates are not 5 percent or greater.

    Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceCorrected Oct 8, 2025
  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareCorrected Oct 8, 2025
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Oct 8, 2025
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Oct 8, 2025
  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationCorrected Oct 8, 2025
  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Oct 8, 2025
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Oct 8, 2025
  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Oct 8, 2025

September 2, 2025 · Complaint investigation · 1 citation

  • Ensure that residents are free from significant medication errors.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintAlready fixed by Aug 9, 2025
October 2, 2024 · Standard inspection · 8 citations+
  • Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

    Risk of harm, no one hurt, a pattern (level E)EnvironmentalCorrected Oct 16, 2024
  • Provide and implement an infection prevention and control program.

    Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Oct 16, 2024
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Oct 16, 2024
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Oct 16, 2024
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Oct 16, 2024
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Oct 16, 2024
  • Provide routine and 24-hour emergency dental care for each resident.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Oct 16, 2024
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Oct 16, 2024

Fines and payment denials

No fines or Medicare payment denials in the last three years.

About the home, per Medicare

Ownership
For profit - Limited Liability company
Legal business name
120 Main Street Operator LLC
Medicare-certified beds
130
Average residents per day
95
Accepts
Medicare and Medicaid
First certified
August 7, 1967
Part of a chain
Next Step Healthcare, 14 homes
Inside a hospital
No
Continuing care retirement community
No
Resident or family council
Resident
Sprinklers in all required areas
Yes
CMS Certification Number
225137

Location

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120 MAIN STREETMalden, MA 02148

12 other communities within 10 miles

Senior living near Malden

Questions about Dexter House Healthcare

How did Dexter House Healthcare do on its last inspection?+

State inspectors visited on September 26, 2025 and cited 10 health deficiencies, 1 of them from complaint investigations. The Massachusetts average is 6.8.

How much nursing care does each resident get at Dexter House Healthcare?+

Nurses and aides spend 3 hours 22 minutes with each resident per day, including 59 minutes from registered nurses. 21% of nursing staff left over the past year.

Has Dexter House Healthcare been fined by Medicare?+

Medicare's records show no fines against Dexter House Healthcare in the last three years.

Does Medicare cover skilled nursing?+

Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.

How much does a nursing home cost?+

A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.

What is the CMS star rating?+

Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.

Senior living in Malden Skilled Nursing in Massachusetts Skilled Nursing guide Information last updated October 2026