150 E Passaic St, Maywood, NJ 07607
Independent LivingActive Adult Living
Affordable senior housingIndependent livingAge 62+ community
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Medicare-certifiedSkilled Nursing
Complete Care at Prospect Heights LLC
Hackensack, New JerseyMedicare inspection record
About Complete Care at Prospect Heights LLC
Complete Care at Prospect Heights LLC provides skilled nursing and rehabilitation services to Hackensack, New Jersey residents who need medical support and recovery assistance. Our team delivers personalized care plans focused on helping patients regain independence and return to their daily lives.
Community at a glance
Capacity
196 residents
Location
Hackensack, NJ
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
336 PROSPECT AVE, Hackensack, New Jersey 07601
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on January 29, 2026, state inspectors cited 19 health deficiencies (the New Jersey average is 8.5).
Nurses and nurse aides spend 3 hours 5 minutes with each resident a day, below the New Jersey average of 3 hours 51 minutes.
Medicare fined Complete Care at Prospect Heights LLC 6 times in the last three years, $59,312 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 5 minutesBelow the New Jersey average |
| Registered nurse time per resident, per day | 52 minutesAbove the New Jersey average |
| Nursing staff who left in the past year | 46%Above the New Jersey average |
1 administrator has left the home in the past year.
Inspections
30 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
January 29, 2026 · Standard inspection · 19 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, widespread (level F)Nutrition and DietaryCorrected Feb 2, 2026Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Risk of harm, no one hurt, widespread (level F)AdministrationCorrected Feb 2, 2026Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Feb 2, 2026Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Risk of harm, no one hurt, a pattern (level E)Resident RightsFrom a complaintCorrected Feb 2, 2026Ensure each resident’s drug regimen must be free from unnecessary drugs.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Feb 2, 2026Ensure each resident receives an accurate assessment.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Feb 2, 2026Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationCorrected Feb 2, 2026Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Feb 2, 2026Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Feb 2, 2026Keep all essential equipment working safely.
Risk of harm, no one hurt, a few residents (level D)EnvironmentalCorrected Feb 2, 2026Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Feb 2, 2026Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Risk of harm, no one hurt, a few residents (level D)Nursing and Physician ServicesFrom a complaintCorrected Feb 2, 2026Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Feb 2, 2026Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Feb 2, 2026Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Feb 2, 2026Provide safe, appropriate dialysis care/services for a resident who requires such services.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Feb 2, 2026Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Feb 2, 2026Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Feb 2, 2026Post nurse staffing information every day.
Risk of harm, no one hurt, a few residents (level D)Nursing and Physician ServicesCorrected Feb 2, 2026
March 5, 2025 · Complaint investigation · 1 citation
Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Mar 6, 2025
February 11, 2025 · Infection control inspection · 1 citation+
Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Feb 12, 2025
September 27, 2024 · Standard inspection · 3 citations+
Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a pattern (level E)Infection ControlFrom a complaintCorrected Nov 7, 2024Provide safe and appropriate respiratory care for a resident when needed.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Nov 7, 2024Post nurse staffing information every day.
Minimal harm or risk, widespread (level C)Nursing and Physician ServicesCorrected Nov 7, 2024
April 16, 2024 · Complaint investigation · 5 citations+
Provide safe, appropriate pain management for a resident who requires such services.
Residents were harmed, a few residents (level G)Quality of Life and CareFrom a complaintCorrected May 8, 2024Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Residents were harmed, a few residents (level G)Resident Assessment and Care PlanningFrom a complaintCorrected May 8, 2024Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Risk of harm, no one hurt, a few residents (level D)Nursing and Physician ServicesFrom a complaintCorrected May 8, 2024Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected May 8, 2024Ensure each resident receives an accurate assessment.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected May 8, 2024
February 15, 2024 · Complaint investigation · 1 citation+
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Immediate danger to residents, a few residents (level J)Quality of Life and CareFrom a complaintAlready fixed by Dec 11, 2023
Fines and payment denials
6 fines totaling $59,312 in the last three years.
- April 16, 2024Fine: $25,300
- February 20, 2024Fine: $3,798
- February 15, 2024Fine: $15,646
- February 12, 2024Fine: $3,418
- January 22, 2024Fine: $7,976
- December 18, 2023Fine: $3,174
About the home, per Medicare
- Ownership
- For profit - Limited Liability company
- Legal business name
- Complete Care at Prospect Heights LLC
- Medicare-certified beds
- 196
- Average residents per day
- 122
- Accepts
- Medicare and Medicaid
- First certified
- January 5, 2000
- Part of a chain
- Complete Care, 85 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 315460
Location
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336 PROSPECT AVEHackensack, NJ 07601
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Questions about Complete Care at Prospect Heights LLC
How did Complete Care at Prospect Heights LLC do on its last inspection?+
State inspectors visited on January 29, 2026 and cited 19 health deficiencies, 2 of them from complaint investigations. The New Jersey average is 8.5.
How much nursing care does each resident get at Complete Care at Prospect Heights LLC?+
Nurses and aides spend 3 hours 5 minutes with each resident per day, including 52 minutes from registered nurses. 46% of nursing staff left over the past year.
Has Complete Care at Prospect Heights LLC been fined by Medicare?+
Yes. Medicare fined Complete Care at Prospect Heights LLC 6 times in the last three years, totaling $59,312.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.