800 ASSOCIATION DR, Charleston, WV 25311
Assisted LivingMemory Care
Assisted living & personal careSecure memory care24-hour supervisionMedication management
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Medicare-certifiedSkilled Nursing
Complete Care at Oak Ridge LLC
Charleston, West VirginiaMedicare inspection record
About Complete Care at Oak Ridge LLC
Complete Care at Oak Ridge LLC brings together experienced medical staff and compassionate caregivers to support recovery and healing in Charleston, West Virginia. Our skilled nursing and rehabilitation programs focus on personalized treatment plans, helping patients regain independence through evidence-based therapies and attentive round-the-clock care.
Community at a glance
Capacity
74 residents
Location
Charleston, WV
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
1000 ASSOCIATION DRIVE, Charleston, West Virginia 25311
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on June 5, 2025, state inspectors cited 10 health deficiencies (the West Virginia average is 11.7).
Nurses and nurse aides spend 3 hours 39 minutes with each resident a day, about the same as the West Virginia average.
Medicare fined Complete Care at Oak Ridge LLC once in the last three years, $16,039 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 39 minutes |
| Registered nurse time per resident, per day | 40 minutesBelow the West Virginia average |
| Nursing staff who left in the past year | 51%Above the West Virginia average |
Inspections
33 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
June 5, 2025 · Standard inspection · 10 citations
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected Jun 21, 2025Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected Jun 21, 2025Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Jun 21, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jun 21, 2025Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jun 21, 2025Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Risk of harm, no one hurt, a few residents (level D)EnvironmentalCorrected Jun 21, 2025Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jun 21, 2025Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryCorrected Jun 21, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jun 21, 2025Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Minimal harm or risk, widespread (level C)Nutrition and DietaryCorrected Jun 21, 2025
July 25, 2024 · Standard inspection · 23 citations
Provide enough food/fluids to maintain a resident's health.
Residents were harmed, a few residents (level G)Quality of Life and CareCorrected Sep 4, 2024Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Risk of harm, no one hurt, widespread (level F)AdministrationCorrected Sep 4, 2024Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Sep 4, 2024Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Risk of harm, no one hurt, a pattern (level E)Nursing and Physician ServicesCorrected Sep 4, 2024Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a pattern (level E)Resident Assessment and Care PlanningCorrected Sep 4, 2024Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Risk of harm, no one hurt, a pattern (level E)Freedom from Abuse, Neglect, and ExploitationCorrected Sep 4, 2024Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareCorrected Sep 4, 2024Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Sep 4, 2024Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected Sep 4, 2024Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected Sep 4, 2024Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Risk of harm, no one hurt, a pattern (level E)Nursing and Physician ServicesCorrected Sep 4, 2024Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Risk of harm, no one hurt, a pattern (level E)Freedom from Abuse, Neglect, and ExploitationCorrected Sep 4, 2024Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a pattern (level E)Freedom from Abuse, Neglect, and ExploitationCorrected Sep 4, 2024Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceCorrected Sep 4, 2024Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Sep 4, 2024Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Sep 4, 2024Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Sep 4, 2024Ensure that residents are fully informed and understand their health status, care and treatments.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Sep 4, 2024Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Sep 4, 2024Provide medically-related social services to help each resident achieve the highest possible quality of life.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Sep 4, 2024Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Sep 4, 2024Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Sep 4, 2024Post nurse staffing information every day.
Minimal harm or risk, widespread (level C)Nursing and Physician ServicesCorrected Sep 4, 2024
Fines and payment denials
1 fine totaling $16,039 in the last three years.
- July 25, 2024Fine: $16,039
About the home, per Medicare
- Ownership
- For profit - Corporation
- Legal business name
- Complete Care at Oak Ridge LLC
- Medicare-certified beds
- 74
- Average residents per day
- 71
- Accepts
- Medicare and Medicaid
- First certified
- October 1, 2000
- Part of a chain
- Complete Care, 85 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 515174
Location
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1000 ASSOCIATION DRIVECharleston, WV 25311
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Questions about Complete Care at Oak Ridge LLC
How did Complete Care at Oak Ridge LLC do on its last inspection?+
State inspectors visited on June 5, 2025 and cited 10 health deficiencies. The West Virginia average is 11.7.
How much nursing care does each resident get at Complete Care at Oak Ridge LLC?+
Nurses and aides spend 3 hours 39 minutes with each resident per day, including 40 minutes from registered nurses. 51% of nursing staff left over the past year.
Has Complete Care at Oak Ridge LLC been fined by Medicare?+
Yes. Medicare fined Complete Care at Oak Ridge LLC once in the last three years, totaling $16,039.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.