Holly Hill Healthcare Center
Medicare-certified531 STEVENSON LANE, Towson, MD 21286
Skilled Nursing
Medicare & Medicaid certifiedSprinkler systemsBoth & family councilSkilled nursing & rehabilitation+1 more
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Prices not published
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Medicare-certifiedSkilled Nursing
Complete Care at Multi Medical Center LLC
Towson, MarylandMedicare inspection record
About Complete Care at Multi Medical Center LLC
Complete Care at Multi Medical Center LLC in Towson, Maryland brings together experienced clinical staff and personalized rehabilitation programs designed to help patients regain strength and independence. Our skilled nursing facility combines quality medical care with compassionate support, giving families confidence during recovery.
Community at a glance
Capacity
118 residents
Location
Towson, MD
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
7700 YORK ROAD, Towson, Maryland 21204
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on March 2, 2026, state inspectors cited 12 health deficiencies (the Maryland average is 17.0).
Nurses and nurse aides spend 4 hours 4 minutes with each resident a day, above the Maryland average of 3 hours 52 minutes.
Medicare has not fined Complete Care at Multi Medical Center LLC in the last three years.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 4 hours 4 minutesAbove the Maryland average |
| Registered nurse time per resident, per day | 58 minutesAbove the Maryland average |
| Nursing staff who left in the past year | 36%Below the Maryland average |
Inspections
23 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
March 2, 2026 · Standard inspection · 12 citations
Ensure medication error rates are not 5 percent or greater.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceCorrected Mar 19, 2026Make sure that a working call system is available in each resident's bathroom and bathing area.
Risk of harm, no one hurt, a few residents (level D)EnvironmentalCorrected Mar 19, 2026Provide care and assistance to perform activities of daily living for any resident who is unable.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Mar 19, 2026Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryCorrected Mar 19, 2026Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Mar 19, 2026Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Mar 19, 2026Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryFrom a complaintCorrected Mar 19, 2026Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Mar 19, 2026Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Mar 19, 2026Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Mar 19, 2026Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Mar 19, 2026Post nurse staffing information every day.
Minimal harm or risk, a pattern (level B)Nursing and Physician ServicesCorrected Mar 19, 2026
November 8, 2024 · Standard inspection · 11 citations
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Risk of harm, no one hurt, widespread (level F)Nutrition and DietaryCorrected Dec 20, 2024Ensure medication error rates are not 5 percent or greater.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Dec 20, 2024Ensure services provided by the nursing facility meet professional standards of quality.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Dec 20, 2024Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Dec 20, 2024The resident has the right to receive notices in a format and a language he or she understands.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Dec 20, 2024Ensure each resident’s drug regimen must be free from unnecessary drugs.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Dec 20, 2024Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Dec 20, 2024Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Risk of harm, no one hurt, a few residents (level D)Nursing and Physician ServicesCorrected Dec 20, 2024Honor the resident's right to organize and participate in resident/family groups in the facility.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Dec 20, 2024Ensure each resident receives an accurate assessment.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Dec 20, 2024Provide care and assistance to perform activities of daily living for any resident who is unable.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Dec 20, 2024
Fines and payment denials
No fines or Medicare payment denials in the last three years.
About the home, per Medicare
- Ownership
- For profit - Limited Liability company
- Legal business name
- Complete Care at Multi Medical Center LLC
- Medicare-certified beds
- 118
- Average residents per day
- 106
- Accepts
- Medicare and Medicaid
- First certified
- June 1, 1974
- Part of a chain
- Complete Care, 85 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 215096
Location
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7700 YORK ROADTowson, MD 21204
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Questions about Complete Care at Multi Medical Center LLC
How did Complete Care at Multi Medical Center LLC do on its last inspection?+
State inspectors visited on March 2, 2026 and cited 12 health deficiencies, 2 of them from complaint investigations. The Maryland average is 17.0.
How much nursing care does each resident get at Complete Care at Multi Medical Center LLC?+
Nurses and aides spend 4 hours 4 minutes with each resident per day, including 58 minutes from registered nurses. 36% of nursing staff left over the past year.
Has Complete Care at Multi Medical Center LLC been fined by Medicare?+
Medicare's records show no fines against Complete Care at Multi Medical Center LLC in the last three years.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.