121 GOULD RD, Newfoundland, NJ 07435
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Medicare-certifiedSkilled Nursing
Complete Care at Milford Manor LLC
West Milford, New JerseyMedicare inspection record
About Complete Care at Milford Manor LLC
Complete Care at Milford Manor LLC provides skilled nursing and rehabilitation services designed for recovery and wellness in West Milford, New Jersey. Our experienced team focuses on personalized care plans that support each resident's path to better health outcomes and independence.
Community at a glance
Capacity
120 residents
Location
West Milford, NJ
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
69 MAPLE ROAD, West Milford, New Jersey 07480
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on March 7, 2025, state inspectors cited 13 health deficiencies (the New Jersey average is 8.5).
Nurses and nurse aides spend 2 hours 58 minutes with each resident a day, below the New Jersey average of 3 hours 51 minutes.
Medicare fined Complete Care at Milford Manor LLC once in the last three years, $3,595 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 2 hours 58 minutesBelow the New Jersey average |
| Registered nurse time per resident, per day | 25 minutesBelow the New Jersey average |
| Nursing staff who left in the past year | 54%Above the New Jersey average |
1 administrator has left the home in the past year.
Inspections
15 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
June 25, 2025 · Complaint investigation · 1 citation
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jul 25, 2025
March 7, 2025 · Standard inspection · 13 citations
Provide safe, appropriate pain management for a resident who requires such services.
Residents were harmed, a few residents (level G)Quality of Life and CareCorrected Mar 10, 2025Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Mar 10, 2025Develop and implement policies and procedures for flu and pneumonia vaccinations.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Mar 10, 2025Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Mar 10, 2025Provide training in compliance and ethics.
Risk of harm, no one hurt, a pattern (level E)AdministrationCorrected Mar 10, 2025Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Risk of harm, no one hurt, a pattern (level E)AdministrationCorrected Mar 10, 2025Keep residents' personal and medical records private and confidential.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Mar 10, 2025Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Mar 10, 2025Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Mar 10, 2025Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Mar 10, 2025Provide enough food/fluids to maintain a resident's health.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Mar 10, 2025Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Mar 10, 2025Ensure each resident’s drug regimen must be free from unnecessary drugs.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Mar 10, 2025
January 5, 2024 · Complaint investigation · 1 citation+
Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlFrom a complaintCorrected Jan 26, 2024
Fines and payment denials
1 fine totaling $3,595 in the last three years.
- March 7, 2025Fine: $3,595
About the home, per Medicare
- Ownership
- For profit - Corporation
- Legal business name
- Complete Care at Milford Manor LLC
- Medicare-certified beds
- 120
- Average residents per day
- 112
- Accepts
- Medicare and Medicaid
- First certified
- June 1, 1989
- Part of a chain
- Complete Care, 85 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 315276
Location
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69 MAPLE ROADWest Milford, NJ 07480
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Questions about Complete Care at Milford Manor LLC
How did Complete Care at Milford Manor LLC do on its last inspection?+
State inspectors visited on March 7, 2025 and cited 13 health deficiencies. The New Jersey average is 8.5.
How much nursing care does each resident get at Complete Care at Milford Manor LLC?+
Nurses and aides spend 2 hours 58 minutes with each resident per day, including 25 minutes from registered nurses. 54% of nursing staff left over the past year.
Has Complete Care at Milford Manor LLC been fined by Medicare?+
Yes. Medicare fined Complete Care at Milford Manor LLC once in the last three years, totaling $3,595.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.