1800 Kensington Dr, Waukesha, WI 53188
Independent LivingActive Adult Living
Affordable senior housingIndependent livingAge 62+ community
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Medicare-certifiedSkilled Nursing
Complete Care at Kensington
Waukesha, WisconsinMedicare inspection record
About Complete Care at Kensington
Complete Care at Kensington brings together experienced medical teams and personalized rehabilitation services in Waukesha, Wisconsin. Our skilled nursing facility focuses on recovery and healing, supporting patients through their most important health transitions with attentive care every step of the way.
Community at a glance
Capacity
150 residents
Location
Waukesha, WI
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
1810 KENSINGTON DR, Waukesha, Wisconsin 53188
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on April 29, 2026, state inspectors cited 5 health deficiencies (the Wisconsin average is 9.5).
Nurses and nurse aides spend 3 hours 32 minutes with each resident a day, below the Wisconsin average of 4 hours 13 minutes.
Medicare fined Complete Care at Kensington once in the last three years, $66,632 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 32 minutesBelow the Wisconsin average |
| Registered nurse time per resident, per day | 35 minutesBelow the Wisconsin average |
| Nursing staff who left in the past year | 56%Above the Wisconsin average |
1 administrator has left the home in the past year.
Inspections
30 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
April 29, 2026 · Standard inspection · 4 citations
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Risk of harm, no one hurt, widespread (level F)AdministrationCorrected May 22, 2026Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected May 22, 2026Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected May 22, 2026Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected May 22, 2026
February 23, 2026 · Complaint investigation · 1 citation
Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a pattern (level E)Infection ControlFrom a complaintCorrected Mar 20, 2026
May 21, 2025 · Standard inspection · 9 citations+
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Residents were harmed, a few residents (level G)Quality of Life and CareCorrected Jun 12, 2025Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Jun 12, 2025Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected Jun 12, 2025Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jun 12, 2025Ensure medication error rates are not 5 percent or greater.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Jun 12, 2025Provide appropriate foot care.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jun 12, 2025Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationCorrected Jun 12, 2025Respond appropriately to all alleged violations.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationCorrected Jun 12, 2025Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Minimal harm or risk, widespread (level C)AdministrationCorrected Jun 12, 2025
February 22, 2024 · Standard inspection · 11 citations+
Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, widespread (level F)Infection ControlCorrected Mar 15, 2024Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareCorrected Mar 15, 2024Ensure medication error rates are not 5 percent or greater.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Mar 15, 2024Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Mar 15, 2024Ensure that residents are free from significant medication errors.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Mar 15, 2024Reasonably accommodate the needs and preferences of each resident.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Mar 15, 2024Provide enough food/fluids to maintain a resident's health.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Mar 15, 2024Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Mar 15, 2024Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Mar 15, 2024Implement a program that monitors antibiotic use.
Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Mar 15, 2024Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Minimal harm or risk, widespread (level C)AdministrationCorrected Mar 15, 2024
January 30, 2024 · Complaint investigation · 5 citations+
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Immediate danger to residents, a few residents (level J)Quality of Life and CareFrom a complaintAlready fixed by Jan 15, 2024Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Immediate danger to residents, a few residents (level J)Quality of Life and CareFrom a complaintCorrected Jan 31, 2024Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Risk of harm, no one hurt, widespread (level F)AdministrationFrom a complaintCorrected Feb 13, 2024Provide training in compliance and ethics.
Risk of harm, no one hurt, widespread (level F)AdministrationFrom a complaintCorrected Feb 13, 2024Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Risk of harm, no one hurt, widespread (level F)AdministrationFrom a complaintCorrected Feb 13, 2024
Fines and payment denials
1 fine totaling $66,632 in the last three years.
- January 30, 2024Fine: $66,632
About the home, per Medicare
- Ownership
- For profit - Limited Liability company
- Legal business name
- Waukesha Healthcare and Rehabilitation Center LLC
- Medicare-certified beds
- 150
- Average residents per day
- 69
- Accepts
- Medicare and Medicaid
- First certified
- June 17, 1971
- Part of a chain
- Complete Care, 85 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 525242
Location
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1810 KENSINGTON DRWaukesha, WI 53188
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Questions about Complete Care at Kensington
How did Complete Care at Kensington do on its last inspection?+
State inspectors visited on April 29, 2026 and cited 5 health deficiencies, 1 of them from complaint investigations. The Wisconsin average is 9.5.
How much nursing care does each resident get at Complete Care at Kensington?+
Nurses and aides spend 3 hours 32 minutes with each resident per day, including 35 minutes from registered nurses. 56% of nursing staff left over the past year.
Has Complete Care at Kensington been fined by Medicare?+
Yes. Medicare fined Complete Care at Kensington once in the last three years, totaling $66,632.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.