10133 W BROOKSIDE DR, Hales Corner, WI 53130
Assisted Living
Assisted living & personal care24-hour supervisionMedication management
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Medicare-certifiedSkilled Nursing
Complete Care at Hales Corners
Hales Corners, WisconsinMedicare inspection record
About Complete Care at Hales Corners
Complete Care at Hales Corners provides skilled nursing and rehabilitation services designed to support recovery and wellness. Our Wisconsin team delivers compassionate care tailored to each resident's medical needs, helping patients regain independence and return home when possible.
Community at a glance
Capacity
62 residents
Location
Hales Corners, WI
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
9449 W. Forest Home Ave., Hales Corners, Wisconsin 53130
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on June 18, 2025, state inspectors cited 11 health deficiencies (the Wisconsin average is 9.5).
Nurses and nurse aides spend 4 hours 39 minutes with each resident a day, above the Wisconsin average of 4 hours 13 minutes.
Medicare fined Complete Care at Hales Corners once in the last three years, $17,934 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 4 hours 39 minutesAbove the Wisconsin average |
| Registered nurse time per resident, per day | 52 minutesBelow the Wisconsin average |
| Nursing staff who left in the past year | 65%Above the Wisconsin average |
2 administrators have left the home in the past year.
Inspections
13 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
February 19, 2026 · Complaint investigation · 2 citations
Respond appropriately to all alleged violations.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Feb 20, 2026Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Feb 19, 2026
December 5, 2025 · Complaint investigation · 3 citations
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Dec 8, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Dec 8, 2025Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Risk of harm, no one hurt, a few residents (level D)EnvironmentalFrom a complaintCorrected Dec 8, 2025
June 18, 2025 · Standard inspection · 6 citations+
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryCorrected Jul 14, 2025Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Jun 25, 2025Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryCorrected Jul 7, 2025Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Jun 27, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jul 7, 2025Provide enough food/fluids to maintain a resident's health.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jul 7, 2025
March 27, 2024 · Standard inspection · 2 citations+
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Residents were harmed, a few residents (level G)Quality of Life and CareCorrected Apr 25, 2024Respond appropriately to all alleged violations.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Apr 25, 2024
Fines and payment denials
1 fine totaling $17,934 in the last three years.
- March 27, 2024Fine: $17,934
About the home, per Medicare
- Ownership
- For profit - Corporation
- Legal business name
- Hales Corners Care and Rehab Center LLC
- Medicare-certified beds
- 62
- Average residents per day
- 56
- Accepts
- Medicare and Medicaid
- First certified
- June 10, 1996
- Part of a chain
- Complete Care, 85 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 525596
Location
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9449 W. Forest Home Ave.Hales Corners, WI 53130
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Questions about Complete Care at Hales Corners
How did Complete Care at Hales Corners do on its last inspection?+
State inspectors visited on June 18, 2025 and cited 11 health deficiencies, 6 of them from complaint investigations. The Wisconsin average is 9.5.
How much nursing care does each resident get at Complete Care at Hales Corners?+
Nurses and aides spend 4 hours 39 minutes with each resident per day, including 52 minutes from registered nurses. 65% of nursing staff left over the past year.
Has Complete Care at Hales Corners been fined by Medicare?+
Yes. Medicare fined Complete Care at Hales Corners once in the last three years, totaling $17,934.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.