New Day Germantown
State licensedN109 W17525 Virginia Ave, Germantown, WI 53022
Assisted LivingMemory Care
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Prices not published
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Medicare-certifiedSkilled Nursing
Complete Care at Germantown
Germantown, WisconsinMedicare inspection record
About Complete Care at Germantown
When recovery matters most, Complete Care at Germantown provides skilled nursing and rehabilitation services designed to help patients regain independence. Our Germantown, Wisconsin facility combines experienced clinical care with a compassionate team committed to each person's healing and return to their best possible life.
Community at a glance
Capacity
121 residents
Location
Germantown, WI
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
W173 N10915 Bernies Way, Germantown, Wisconsin 53022
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on May 29, 2026, state inspectors found no health deficiencies.
Nurses and nurse aides spend 3 hours 45 minutes with each resident a day, below the Wisconsin average of 4 hours 13 minutes.
Medicare has not fined Complete Care at Germantown in the last three years.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 45 minutesBelow the Wisconsin average |
| Registered nurse time per resident, per day | 54 minutesBelow the Wisconsin average |
| Nursing staff who left in the past year | 57%Above the Wisconsin average |
2 administrators have left the home in the past year.
Inspections
14 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
March 5, 2025 · Standard inspection · 4 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Mar 25, 2025Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Mar 24, 2025PASARR screening for Mental disorders or Intellectual Disabilities
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Mar 25, 2025Give the resident's representative the ability to exercise the resident's rights.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Mar 21, 2025
January 30, 2025 · Complaint investigation · 1 citation
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceFrom a complaintCorrected Mar 1, 2025
July 17, 2024 · Complaint investigation · 2 citations+
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Aug 16, 2024Respond appropriately to all alleged violations.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Aug 16, 2024
May 8, 2024 · Complaint investigation · 2 citations+
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Jun 8, 2024Respond appropriately to all alleged violations.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Jun 8, 2024
January 24, 2024 · Standard inspection · 3 citations+
Provide care and assistance to perform activities of daily living for any resident who is unable.
Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareCorrected Feb 23, 2024Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Feb 23, 2024Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Feb 23, 2024
November 7, 2023 · Complaint investigation · 2 citations+
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Nov 23, 2023Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Dec 1, 2023
Fines and payment denials
No fines or Medicare payment denials in the last three years.
About the home, per Medicare
- Ownership
- For profit - Corporation
- Legal business name
- Virginia Highlands Care and Rehab Center LLC
- Medicare-certified beds
- 121
- Average residents per day
- 53
- Accepts
- Medicare and Medicaid
- First certified
- October 14, 1999
- Part of a chain
- Complete Care, 85 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 525653
Location
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W173 N10915 Bernies WayGermantown, WI 53022
12 other communities within 10 miles
Senior living near Germantown
Engel Haus
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Matterhaus
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Questions about Complete Care at Germantown
How did Complete Care at Germantown do on its last inspection?+
State inspectors visited on May 29, 2026 and found no health deficiencies. The Wisconsin average is 9.5.
How much nursing care does each resident get at Complete Care at Germantown?+
Nurses and aides spend 3 hours 45 minutes with each resident per day, including 54 minutes from registered nurses. 57% of nursing staff left over the past year.
Has Complete Care at Germantown been fined by Medicare?+
Medicare's records show no fines against Complete Care at Germantown in the last three years.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.