38 W River St, Milford, CT 06460
Independent LivingActive Adult Living
Affordable senior housingIndependent livingAge 62+ community
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Medicare-certifiedSkilled Nursing
Civita Care Center at West River
Milford, ConnecticutMedicare inspection record
About Civita Care Center at West River
CIVITA CARE CENTER AT WEST RIVER brings skilled nursing and rehabilitation services to Milford, Connecticut families who need trusted post-hospital care.
Community at a glance
Capacity
120 residents
Location
Milford, CT
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
245 ORANGE AVENUE, Milford, Connecticut 06460
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on January 29, 2025, state inspectors cited 12 health deficiencies (the Connecticut average is 13.0).
Nurses and nurse aides spend 3 hours 37 minutes with each resident a day, about the same as the Connecticut average.
Medicare has not fined Civita Care Center at West River in the last three years.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 37 minutes |
| Registered nurse time per resident, per day | 43 minutes |
| Nursing staff who left in the past year | 31%Below the Connecticut average |
1 administrator has left the home in the past year.
Inspections
12 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
January 29, 2025 · Standard inspection · 12 citations
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Mar 1, 2025Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Feb 25, 2025Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Feb 25, 2025Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Feb 25, 2025Provide enough food/fluids to maintain a resident's health.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Feb 25, 2025Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Feb 25, 2025Provide safe, appropriate dialysis care/services for a resident who requires such services.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Feb 25, 2025Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Feb 25, 2025Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Feb 25, 2025Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Mar 1, 2025Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryCorrected Feb 25, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Feb 25, 2025
Fines and payment denials
No fines or Medicare payment denials in the last three years.
About the home, per Medicare
- Ownership
- For profit - Limited Liability company
- Legal business name
- Bh West River LLC
- Medicare-certified beds
- 120
- Average residents per day
- 112
- Accepts
- Medicare and Medicaid
- First certified
- August 4, 1992
- Part of a chain
- Civita Care Centers, 6 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 075377
Location
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245 ORANGE AVENUEMilford, CT 06460
12 other communities within 10 miles
Senior living near Milford
77 PLAINS RD, Milford, CT 06461
Assisted Living
Assisted living & personal care24-hour supervisionMedication management
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Civita Care Center at Milford
Medicare-certified2028 BRIDGEPORT AVE, Milford, CT 06460
Skilled Nursing
Medicare & Medicaid certifiedSprinkler systemsResident & family councilSkilled nursing & rehabilitation+1 more
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Prices not published
Questions about Civita Care Center at West River
How did Civita Care Center at West River do on its last inspection?+
State inspectors visited on January 29, 2025 and cited 12 health deficiencies. The Connecticut average is 13.0.
How much nursing care does each resident get at Civita Care Center at West River?+
Nurses and aides spend 3 hours 37 minutes with each resident per day, including 43 minutes from registered nurses. 31% of nursing staff left over the past year.
Has Civita Care Center at West River been fined by Medicare?+
Medicare's records show no fines against Civita Care Center at West River in the last three years.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.