7917 MOORES CHAPEL RD, SUITE D, Charlotte, NC 28214
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Medicare-certifiedSkilled Nursing
Charlotte Health & Rehabilitation Center
Charlotte, North CarolinaMedicare inspection record
About Charlotte Health & Rehabilitation Center
Charlotte Health & Rehabilitation Center provides skilled nursing and rehabilitation services designed for recovery and healing. Our North Carolina team combines medical expertise with compassionate care, helping patients regain independence after surgery, illness, or injury through individualized treatment plans and therapy.
Community at a glance
Capacity
90 residents
Location
Charlotte, NC
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
1735 Toddville Road, Charlotte, North Carolina 28214
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on January 28, 2026, state inspectors cited 11 health deficiencies (the North Carolina average is 4.7).
Nurses and nurse aides spend 3 hours 35 minutes with each resident a day, below the North Carolina average of 3 hours 51 minutes.
Medicare fined Charlotte Health & Rehabilitation Center 4 times in the last three years, $132,506 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 35 minutesBelow the North Carolina average |
| Registered nurse time per resident, per day | 39 minutes |
| Nursing staff who left in the past year | 53%Above the North Carolina average |
Inspections
28 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
January 28, 2026 · Standard inspection · 11 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Residents were harmed, a few residents (level G)Quality of Life and CareFrom a complaintCorrected Feb 26, 2026Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Risk of harm, no one hurt, a pattern (level E)EnvironmentalFrom a complaintCorrected Feb 26, 2026Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Feb 26, 2026Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Feb 26, 2026Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Feb 26, 2026Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Feb 26, 2026Ensure each resident receives an accurate assessment.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Feb 26, 2026Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Feb 26, 2026Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationCorrected Feb 26, 2026Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Feb 26, 2026Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Minimal harm or risk, a pattern (level B)Resident RightsFrom a complaintCorrected Feb 26, 2026
March 20, 2025 · Complaint investigation · 1 citation
Plan the resident's discharge to meet the resident's goals and needs.
Residents were harmed, a few residents (level G)Resident Assessment and Care PlanningFrom a complaintCorrected Apr 4, 2025
February 21, 2025 · Complaint investigation · 3 citations+
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Residents were harmed, a few residents (level G)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Mar 20, 2025Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Mar 20, 2025Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Mar 20, 2025
December 23, 2024 · Complaint investigation · 6 citations+
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Immediate danger to residents, a few residents (level J)Resident RightsFrom a complaintAlready fixed by Dec 7, 2024Ensure that residents are free from significant medication errors.
Immediate danger to residents, a few residents (level J)Pharmacy ServiceFrom a complaintAlready fixed by Dec 7, 2024Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Immediate danger to residents, a few residents (level J)Nursing and Physician ServicesFrom a complaintAlready fixed by Dec 10, 2024Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Immediate danger to residents, a few residents (level J)Quality of Life and CareFrom a complaintAlready fixed by Dec 7, 2024Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Immediate danger to residents, a few residents (level J)Freedom from Abuse, Neglect, and ExploitationFrom a complaintAlready fixed by Dec 7, 2024Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Feb 21, 2025
October 23, 2024 · Standard inspection · 7 citations+
Keep all essential equipment working safely.
Risk of harm, no one hurt, a pattern (level E)EnvironmentalFrom a complaintCorrected Nov 15, 2024Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryFrom a complaintCorrected Nov 15, 2024Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryFrom a complaintCorrected Nov 15, 2024Ensure each resident receives an accurate assessment.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Nov 15, 2024Keep residents' personal and medical records private and confidential.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Nov 15, 2024Dispose of garbage and refuse properly.
Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryCorrected Nov 15, 2024Provide safe and appropriate respiratory care for a resident when needed.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Nov 15, 2024
Fines and payment denials
4 fines totaling $132,506 and 1 Medicare payment denial in the last three years.
- January 28, 2026Fine: $17,345
- December 23, 2024Fine: $99,515
- December 23, 2024Fine: $7,823
- December 23, 2024Fine: $7,823
- December 23, 2024Payment denial, 66 days
About the home, per Medicare
- Ownership
- For profit - Limited Liability company
- Legal business name
- Charlotte Operator LLC
- Medicare-certified beds
- 90
- Average residents per day
- 87
- Accepts
- Medicare and Medicaid
- First certified
- October 10, 1991
- Part of a chain
- Lifeworks Rehab, 64 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 345405
Location
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1735 Toddville RoadCharlotte, NC 28214
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Questions about Charlotte Health & Rehabilitation Center
How did Charlotte Health & Rehabilitation Center do on its last inspection?+
State inspectors visited on January 28, 2026 and cited 11 health deficiencies, 5 of them from complaint investigations. The North Carolina average is 4.7.
How much nursing care does each resident get at Charlotte Health & Rehabilitation Center?+
Nurses and aides spend 3 hours 35 minutes with each resident per day, including 39 minutes from registered nurses. 53% of nursing staff left over the past year.
Has Charlotte Health & Rehabilitation Center been fined by Medicare?+
Yes. Medicare fined Charlotte Health & Rehabilitation Center 4 times in the last three years, totaling $132,506.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.