Regalcare at Greenfield
Medicare-certified95 LAUREL STREET, Greenfield, MA 01301
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Charlene Manor Extended Care Facility brings skilled nursing and rehabilitation services to Greenfield, Massachusetts with a focus on personalized recovery. Our experienced clinical team works with each resident to support their healing and return to independence, whether following surgery, injury, or acute illness.
Capacity
123 residents
Location
Greenfield, MA
Status
Listed in a public registry
130 COLRAIN ROAD, Greenfield, Massachusetts 01301
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on February 26, 2026, state inspectors cited 1 health deficiency (the Massachusetts average is 6.8).
Nurses and nurse aides spend 3 hours 45 minutes with each resident a day, about the same as the Massachusetts average.
Medicare fined Charlene Manor Extended Care Facility 3 times in the last three years, $107,757 in total.
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 45 minutes |
| Registered nurse time per resident, per day | 35 minutesBelow the Massachusetts average |
| Nursing staff who left in the past year | 51%Above the Massachusetts average |
1 administrator has left the home in the past year.
35 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
February 26, 2026 · Standard inspection · 1 citation
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
May 6, 2025 · Complaint investigation · 1 citation
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Reasonably accommodate the needs and preferences of each resident.
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Provide care and assistance to perform activities of daily living for any resident who is unable.
Provide and implement an infection prevention and control program.
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ensure that residents are free from significant medication errors.
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Provide appropriate foot care.
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Provide enough food/fluids to maintain a resident's health.
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Provide or obtain dental services for each resident.
Post nurse staffing information every day.
Ensure each resident receives an accurate assessment.
Assess the resident when there is a significant change in condition
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
3 fines totaling $107,757 in the last three years.
130 COLRAIN ROADGreenfield, MA 01301
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State inspectors visited on February 26, 2026 and cited 1 health deficiency. The Massachusetts average is 6.8.
Nurses and aides spend 3 hours 45 minutes with each resident per day, including 35 minutes from registered nurses. 51% of nursing staff left over the past year.
Yes. Medicare fined Charlene Manor Extended Care Facility 3 times in the last three years, totaling $107,757.
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.