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Medicare-certifiedSkilled Nursing

Charlene Manor Extended Care Facility

Greenfield, MassachusettsMedicare inspection record
(413) 774-3724

About Charlene Manor Extended Care Facility

Charlene Manor Extended Care Facility brings skilled nursing and rehabilitation services to Greenfield, Massachusetts with a focus on personalized recovery. Our experienced clinical team works with each resident to support their healing and return to independence, whether following surgery, injury, or acute illness.

Community at a glance

Capacity

123 residents

Location

Greenfield, MA

Status

Listed in a public registry

Care & services offered

Skilled Nursing

Contact & location

130 COLRAIN ROAD, Greenfield, Massachusetts 01301

(413) 774-3724

Medicare inspection record

From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov

At its most recent standard inspection, on February 26, 2026, state inspectors cited 1 health deficiency (the Massachusetts average is 6.8).

Nurses and nurse aides spend 3 hours 45 minutes with each resident a day, about the same as the Massachusetts average.

Medicare fined Charlene Manor Extended Care Facility 3 times in the last three years, $107,757 in total.

Staffing

MeasureThis home
Nurse and aide time per resident, per day3 hours 45 minutes
Registered nurse time per resident, per day35 minutesBelow the Massachusetts average
Nursing staff who left in the past year51%Above the Massachusetts average

1 administrator has left the home in the past year.

Inspections

35 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.

February 26, 2026 · Standard inspection · 1 citation

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Residents were harmed, a few residents (level G)Quality of Life and CareCorrected Mar 13, 2026

May 6, 2025 · Complaint investigation · 1 citation

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected May 30, 2025
March 12, 2025 · Complaint investigation · 1 citation+
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Apr 11, 2025
November 6, 2024 · Standard inspection · 27 citations+
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Residents were harmed, a few residents (level G)Quality of Life and CareCorrected Dec 26, 2024
  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Risk of harm, no one hurt, a pattern (level E)Nursing and Physician ServicesCorrected Dec 26, 2024
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Dec 26, 2024
  • Reasonably accommodate the needs and preferences of each resident.

    Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected Dec 26, 2024
  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Dec 26, 2024
  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Risk of harm, no one hurt, a few residents (level D)Nursing and Physician ServicesCorrected Dec 26, 2024
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Dec 26, 2024
  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Dec 26, 2024
  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Dec 26, 2024
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Dec 26, 2024
  • Provide and implement an infection prevention and control program.

    Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Dec 26, 2024
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Dec 26, 2024
  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Dec 26, 2024
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Dec 26, 2024
  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Dec 26, 2024
  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Dec 26, 2024
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Dec 26, 2024
  • Ensure that residents are free from significant medication errors.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Dec 26, 2024
  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationCorrected Dec 26, 2024
  • Provide appropriate foot care.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Dec 26, 2024
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Dec 26, 2024
  • Provide enough food/fluids to maintain a resident's health.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Dec 26, 2024
  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Dec 26, 2024
  • Provide or obtain dental services for each resident.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Dec 26, 2024
  • Post nurse staffing information every day.

    Minimal harm or risk, widespread (level C)Nursing and Physician ServicesCorrected Dec 26, 2024
  • Ensure each resident receives an accurate assessment.

    Minimal harm or risk, a pattern (level B)Resident Assessment and Care PlanningCorrected Dec 26, 2024
  • Assess the resident when there is a significant change in condition

    Minimal harm or risk, a pattern (level B)Resident Assessment and Care PlanningCorrected Dec 26, 2024
June 28, 2024 · Complaint investigation · 2 citations+
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Risk of harm, no one hurt, widespread (level F)Resident RightsFrom a complaintCorrected Aug 10, 2024
  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Risk of harm, no one hurt, widespread (level F)AdministrationFrom a complaintCorrected Aug 10, 2024
December 13, 2023 · Complaint investigation · 3 citations+
  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Jan 27, 2024
  • Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

    Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected Jan 27, 2024
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Jan 27, 2024

Fines and payment denials

3 fines totaling $107,757 in the last three years.

  • February 26, 2026Fine: $18,564
  • November 6, 2024Fine: $52,192
  • June 28, 2024Fine: $37,001

About the home, per Medicare

Ownership
Non profit - Corporation
Legal business name
Greenfield Management Systems Inc
Medicare-certified beds
123
Average residents per day
115
Accepts
Medicare and Medicaid
First certified
November 22, 1988
Part of a chain
Integritus Healthcare, 14 homes
Inside a hospital
No
Continuing care retirement community
No
Resident or family council
Resident
Sprinklers in all required areas
Yes
CMS Certification Number
225304

Location

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130 COLRAIN ROADGreenfield, MA 01301

8 other communities within 10 miles

Senior living near Greenfield

Questions about Charlene Manor Extended Care Facility

How did Charlene Manor Extended Care Facility do on its last inspection?+

State inspectors visited on February 26, 2026 and cited 1 health deficiency. The Massachusetts average is 6.8.

How much nursing care does each resident get at Charlene Manor Extended Care Facility?+

Nurses and aides spend 3 hours 45 minutes with each resident per day, including 35 minutes from registered nurses. 51% of nursing staff left over the past year.

Has Charlene Manor Extended Care Facility been fined by Medicare?+

Yes. Medicare fined Charlene Manor Extended Care Facility 3 times in the last three years, totaling $107,757.

Does Medicare cover skilled nursing?+

Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.

How much does a nursing home cost?+

A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.

What is the CMS star rating?+

Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.

Senior living in Greenfield Skilled Nursing in Massachusetts Skilled Nursing guide Information last updated October 2026