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Medicare-certifiedSkilled Nursing

Care One at Redstone

East Longmeadow, MassachusettsMedicare inspection record
(413) 695-7866

About Care One at Redstone

CARE ONE AT REDSTONE is a for profit - limited liability company nursing home in EAST LONGMEADOW, MA with 254 certified beds.

Community at a glance

Capacity

254 residents

Location

East Longmeadow, MA

Status

Listed in a public registry

Care & services offered

Skilled Nursing

Contact & location

135 BENTON DRIVE, East Longmeadow, Massachusetts 01028

(413) 695-7866

Medicare inspection record

From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov

At its most recent standard inspection, on August 20, 2025, state inspectors cited 9 health deficiencies (the Massachusetts average is 6.8).

Nurses and nurse aides spend 3 hours 30 minutes with each resident a day, below the Massachusetts average of 3 hours 52 minutes.

Medicare fined Care One at Redstone once in the last three years, $16,720 in total.

Staffing

MeasureThis home
Nurse and aide time per resident, per day3 hours 30 minutesBelow the Massachusetts average
Registered nurse time per resident, per day16 minutesBelow the Massachusetts average
Nursing staff who left in the past year47%Above the Massachusetts average

Inspections

31 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.

March 31, 2026 · Complaint investigation · 1 citation

  • Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

    Risk of harm, no one hurt, a few residents (level D)AdministrationFrom a complaintAlready fixed by Feb 11, 2026

October 22, 2025 · Complaint investigation · 1 citation

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Residents were harmed, a few residents (level G)Nutrition and DietaryFrom a complaintAlready fixed by Sep 20, 2025
August 20, 2025 · Standard inspection · 7 citations+
  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationCorrected Sep 12, 2025
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Sep 12, 2025
  • Provide appropriate foot care.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Sep 12, 2025
  • Provide and implement an infection prevention and control program.

    Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected Sep 12, 2025
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Sep 12, 2025
  • Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

    Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryCorrected Sep 12, 2025
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Minimal harm or risk, a pattern (level B)Resident RightsNo revisit needed
June 25, 2025 · Complaint investigation · 3 citations+
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintAlready fixed by May 2, 2025
  • Ensure that residents are free from significant medication errors.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintAlready fixed by May 2, 2025
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintAlready fixed by May 2, 2024
April 3, 2025 · Complaint investigation · 2 citations+
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected May 2, 2025
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceFrom a complaintCorrected May 2, 2025
June 6, 2024 · Standard inspection · 14 citations+
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Risk of harm, no one hurt, widespread (level F)Nutrition and DietaryCorrected Jul 16, 2024
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected Jul 16, 2024
  • Provide safe, appropriate pain management for a resident who requires such services.

    Risk of harm, no one hurt, a pattern (level E)Quality of Life and CareCorrected Jul 16, 2024
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Risk of harm, no one hurt, a pattern (level E)Resident Assessment and Care PlanningCorrected Jul 16, 2024
  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jul 16, 2024
  • PASARR screening for Mental disorders or Intellectual Disabilities

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jul 16, 2024
  • Provide care or services that was trauma informed and/or culturally competent.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jul 16, 2024
  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Jul 16, 2024
  • Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

    Risk of harm, no one hurt, a few residents (level D)AdministrationCorrected Jul 16, 2024
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Jul 16, 2024
  • Assist a resident in gaining access to vision and hearing services.

    Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Jul 16, 2024
  • Ensure that residents are free from significant medication errors.

    Risk of harm, no one hurt, a few residents (level D)Pharmacy ServiceCorrected Jul 16, 2024
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Jul 16, 2024
  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Jul 16, 2024
January 17, 2024 · Complaint investigation · 1 citation+
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Feb 13, 2024
November 6, 2023 · Complaint investigation · 2 citations+
  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Risk of harm, no one hurt, a pattern (level E)Resident RightsFrom a complaintCorrected Nov 30, 2023
  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Risk of harm, no one hurt, a pattern (level E)Resident RightsFrom a complaintCorrected Nov 30, 2023

Fines and payment denials

1 fine totaling $16,720 in the last three years.

  • October 22, 2025Fine: $16,720

About the home, per Medicare

Ownership
For profit - Limited Liability company
Legal business name
135 Benton Drive Operating Company, LLC
Medicare-certified beds
254
Average residents per day
187
Accepts
Medicare and Medicaid
First certified
May 28, 1987
Part of a chain
Careone, 37 homes
Inside a hospital
No
Continuing care retirement community
No
Resident or family council
Resident
Sprinklers in all required areas
Yes
CMS Certification Number
225299

Location

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135 BENTON DRIVEEast Longmeadow, MA 01028

12 other communities within 10 miles

Senior living near East Longmeadow

Questions about Care One at Redstone

How did Care One at Redstone do on its last inspection?+

State inspectors visited on August 20, 2025 and cited 9 health deficiencies, 2 of them from complaint investigations. The Massachusetts average is 6.8.

How much nursing care does each resident get at Care One at Redstone?+

Nurses and aides spend 3 hours 30 minutes with each resident per day, including 16 minutes from registered nurses. 47% of nursing staff left over the past year.

Has Care One at Redstone been fined by Medicare?+

Yes. Medicare fined Care One at Redstone once in the last three years, totaling $16,720.

Does Medicare cover skilled nursing?+

Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.

How much does a nursing home cost?+

A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.

What is the CMS star rating?+

Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.

Senior living in East Longmeadow Skilled Nursing in Massachusetts Skilled Nursing guide Information last updated October 2026