200 E Stephen St, Martinsburg, WV 25401
Independent LivingActive Adult Living
Affordable senior housingIndependent livingAge 62+ community
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Medicare-certifiedSkilled Nursing
Care Haven Center
Martinsburg, West VirginiaMedicare inspection record
About Care Haven Center
Care Haven Center in Martinsburg, West Virginia brings together skilled nursing and rehabilitation services with genuine attention to each resident's recovery goals. Our team provides compassionate care during critical healing periods, helping seniors regain independence and return home stronger.
Community at a glance
Capacity
68 residents
Location
Martinsburg, WV
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
2720 CHARLES TOWN ROAD, Martinsburg, West Virginia 25401
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on January 21, 2026, state inspectors cited 6 health deficiencies (the West Virginia average is 11.7).
Nurses and nurse aides spend 3 hours 4 minutes with each resident a day, below the West Virginia average of 3 hours 40 minutes.
Medicare has not fined Care Haven Center in the last three years.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 4 minutesBelow the West Virginia average |
| Registered nurse time per resident, per day | 48 minutesAbove the West Virginia average |
| Nursing staff who left in the past year | 43% |
Inspections
18 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
January 21, 2026 · Standard inspection · 6 citations
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a pattern (level E)Resident Assessment and Care PlanningCorrected Feb 17, 2026Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a pattern (level E)Resident Assessment and Care PlanningCorrected Feb 17, 2026Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryFrom a complaintCorrected Feb 17, 2026Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryFrom a complaintCorrected Feb 17, 2026Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Feb 17, 2026Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryCorrected Feb 17, 2026
September 6, 2024 · Standard inspection · 12 citations
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryFrom a complaintCorrected Oct 18, 2024Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Oct 18, 2024Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Oct 18, 2024Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationCorrected Oct 18, 2024Provide enough food/fluids to maintain a resident's health.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Oct 18, 2024Provide care and assistance to perform activities of daily living for any resident who is unable.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Oct 18, 2024Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Oct 18, 2024Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Oct 18, 2024Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareFrom a complaintCorrected Oct 18, 2024Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningCorrected Oct 18, 2024Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryCorrected Oct 18, 2024Keep residents' personal and medical records private and confidential.
Risk of harm, no one hurt, a few residents (level D)Resident RightsCorrected Oct 18, 2024
Fines and payment denials
No fines or Medicare payment denials in the last three years.
About the home, per Medicare
- Ownership
- For profit - Corporation
- Legal business name
- 2720 Charles Town Road Operations LLC
- Medicare-certified beds
- 68
- Average residents per day
- 67
- Accepts
- Medicare and Medicaid
- First certified
- June 1, 2002
- Part of a chain
- Genesis Healthcare, 184 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 515178
Location
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2720 CHARLES TOWN ROADMartinsburg, WV 25401
6 other communities within 10 miles
Senior living near Martinsburg
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1000 N HIGH ST, Martinsburg, WV 25404
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Questions about Care Haven Center
How did Care Haven Center do on its last inspection?+
State inspectors visited on January 21, 2026 and cited 6 health deficiencies, 2 of them from complaint investigations. The West Virginia average is 11.7.
How much nursing care does each resident get at Care Haven Center?+
Nurses and aides spend 3 hours 4 minutes with each resident per day, including 48 minutes from registered nurses. 43% of nursing staff left over the past year.
Has Care Haven Center been fined by Medicare?+
Medicare's records show no fines against Care Haven Center in the last three years.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.