Brookdale Monterey
State licensed5204 ELGIN AVE, Lubbock, TX 79413
Assisted LivingMemory Care
Secure memory care24-hour supervisionMedication management
Call for pricing
Prices not published
About Avir at Heritage Oaks
Avir at Heritage Oaks brings skilled nursing and rehabilitation care to Lubbock, Texas with a focus on personalized recovery and meaningful progress. Our team helps patients regain strength and independence through evidence-based therapy and compassionate medical support.
Community at a glance
Capacity
159 residents
Location
Lubbock, TX
Status
Listed in a public registry
Care & services offered
Skilled Nursing
Contact & location
5301 University Ave, Lubbock, Texas 79413
Medicare inspection record
From CMS Care Compare, the federal record every Medicare-certified nursing home is held to. Data as of September 1, 2026. Check it on Medicare.gov
At its most recent standard inspection, on May 6, 2026, state inspectors cited 18 health deficiencies (the Texas average is 9.4).
Nurses and nurse aides spend 3 hours 12 minutes with each resident a day, below the Texas average of 3 hours 23 minutes.
Medicare fined Avir at Heritage Oaks once in the last three years, $22,205 in total.
Staffing
| Measure | This home |
|---|---|
| Nurse and aide time per resident, per day | 3 hours 12 minutesBelow the Texas average |
| Registered nurse time per resident, per day | 10 minutesBelow the Texas average |
| Nursing staff who left in the past year | 67%Above the Texas average |
Inspections
32 health citations in the last three years. Each one is a federal standard inspectors found the home was not meeting.
June 22, 2026 · Complaint investigation · 3 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryFrom a complaintCorrected Jul 22, 2026Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryFrom a complaintCorrected Jul 22, 2026Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Risk of harm, no one hurt, a pattern (level E)Resident RightsFrom a complaintCorrected Jul 22, 2026
June 10, 2026 · Complaint investigation · 1 citation
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryFrom a complaintCorrected Jun 11, 2026
May 6, 2026 · Standard inspection · 10 citations+
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Risk of harm, no one hurt, widespread (level F)Nursing and Physician ServicesCorrected Jun 10, 2026Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected Jun 10, 2026Ensure that residents are fully informed and understand their health status, care and treatments.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected May 7, 2026Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Jun 10, 2026Dispose of garbage and refuse properly.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Jun 10, 2026Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected Jun 10, 2026Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected May 7, 2026Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected Jun 10, 2026Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Jun 10, 2026Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlCorrected May 7, 2026
April 2, 2026 · Complaint investigation · 2 citations+
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationFrom a complaintCorrected May 1, 2026Keep residents' personal and medical records private and confidential.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected May 1, 2026
January 6, 2026 · Complaint investigation · 1 citation+
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Risk of harm, no one hurt, a few residents (level D)Resident Assessment and Care PlanningFrom a complaintCorrected Feb 20, 2026
November 15, 2025 · Complaint investigation · 1 citation+
Have policies on smoking.
Risk of harm, no one hurt, a few residents (level D)EnvironmentalFrom a complaintCorrected Dec 30, 2025
March 7, 2025 · Standard inspection · 5 citations+
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Risk of harm, no one hurt, a pattern (level E)Resident RightsFrom a complaintCorrected Apr 14, 2025Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Apr 14, 2025Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Risk of harm, no one hurt, a few residents (level D)Resident RightsFrom a complaintCorrected Apr 14, 2025Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Risk of harm, no one hurt, a few residents (level D)Nutrition and DietaryCorrected Apr 14, 2025Provide safe and appropriate respiratory care for a resident when needed.
Risk of harm, no one hurt, a few residents (level D)Quality of Life and CareCorrected Apr 14, 2025
June 27, 2024 · Complaint investigation · 1 citation+
Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a few residents (level D)Infection ControlFrom a complaintCorrected Aug 5, 2024
February 22, 2024 · Standard inspection · 7 citations+
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected Mar 30, 2024Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Risk of harm, no one hurt, a pattern (level E)Nutrition and DietaryCorrected Mar 30, 2024Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceCorrected Mar 30, 2024Keep residents' personal and medical records private and confidential.
Risk of harm, no one hurt, a pattern (level E)Resident RightsCorrected Mar 30, 2024Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Risk of harm, no one hurt, a pattern (level E)Pharmacy ServiceCorrected Mar 30, 2024Provide and implement an infection prevention and control program.
Risk of harm, no one hurt, a pattern (level E)Infection ControlCorrected Mar 30, 2024Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Risk of harm, no one hurt, a few residents (level D)Freedom from Abuse, Neglect, and ExploitationCorrected Mar 30, 2024
November 3, 2023 · Complaint investigation · 1 citation+
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Risk of harm, no one hurt, a pattern (level E)Resident RightsFrom a complaintCorrected Nov 30, 2023
Fines and payment denials
1 fine totaling $22,205 in the last three years.
- August 8, 2026Fine: $22,205
About the home, per Medicare
- Ownership
- For profit - Limited Liability company
- Legal business name
- Stratford Hospital District
- Medicare-certified beds
- 159
- Average residents per day
- 111
- Accepts
- Medicare and Medicaid
- First certified
- June 29, 1994
- Part of a chain
- Avir Health Group, 118 homes
- Inside a hospital
- No
- Continuing care retirement community
- No
- Resident or family council
- Resident
- Sprinklers in all required areas
- Yes
- CMS Certification Number
- 675346
Location
Loading map…
5301 University AveLubbock, TX 79413
12 other communities within 10 miles
Senior living near Lubbock
2807 42ND STREET, Lubbock, TX 79403
Adult Day Services
Adult day servicesDaytime supervision & activitiesRespite for caregivers
Call for pricing
Prices not published
The Porch Swing Assisted Living
State licensed3315 55th St, Lubbock, TX 79413
Assisted Living
Assisted livingState-licensed (Texas HHSC)24-hour personal care
Call for pricing
Prices not published
Questions about Avir at Heritage Oaks
How did Avir at Heritage Oaks do on its last inspection?+
State inspectors visited on May 6, 2026 and cited 18 health deficiencies, 8 of them from complaint investigations. The Texas average is 9.4.
How much nursing care does each resident get at Avir at Heritage Oaks?+
Nurses and aides spend 3 hours 12 minutes with each resident per day, including 10 minutes from registered nurses. 67% of nursing staff left over the past year.
Has Avir at Heritage Oaks been fined by Medicare?+
Yes. Medicare fined Avir at Heritage Oaks once in the last three years, totaling $22,205.
Does Medicare cover skilled nursing?+
Medicare covers up to 100 days of skilled nursing per benefit period after a qualifying 3-day hospital stay — fully for the first 20 days, then with a daily copay. Long-term custodial stays are generally not covered.
How much does a nursing home cost?+
A semi-private room averages about $7,900 per month nationally; private rooms cost more. Medicaid is the largest payer for long-term nursing home care.
What is the CMS star rating?+
Medicare rates nursing homes 1 to 5 stars on its Care Compare site. We don't repeat those stars here. Each nursing home page shows Medicare's underlying record instead: inspections, staffing and fines, with a link to check it on Medicare.gov.